Middle / Senior Manager 360 Degree Feedback Survey Questions

For managers who may need to work cross functionally, manage supervisors / team leaders, lead projects / change initiatives, manage budgets and ensure compliance with legislation. The Middle / Senior Manager questionnaire is based directly on the National Occupational Standards for Management and Leadership. Whilst the questionnaire is comprehensive and covers the core attributes of working at this level, questions can be easily added, removed or updated to suit your specific needs / role expectations.

Team Leadership

Addresses multiple demands without losing focus or energy
Takes personal accountability for making things happen
Provides clear leadership to their team
Motivates people to do the best they can
Empowers others to take action and resolve issues
Creates a working environment that ensures equality of opportunity
Confronts potential people problems early
Works with team members to resolve conflict

Leading Change

Prepares people to cope with continuous changes
Supports others through periods of change
Identifies and removes barriers to effective change
Enables change
Follows through on change initiatives


Tailors communication in terms of both message and delivery to the audience
Makes sure that there is a good two way flow of communication
Provides people with the information they need
Keeps people up to date with information


Establishes effective internal networks
Develops productive working relationships with others
Balances conflicting agendas
Establishes networks outside the organisation
Values the diverse inputs of others

People Development

Learns from experience
Creates a working environment that encourages continuous learning
Works with others to identify their development needs
Supports the development of others
Supports others to take responsibility for their own development
Develops the team

Managing Performance

Develops team delivery plans that are aligned to the organisation’s strategy
Effectively plans work schedules
Ensures that work is fairly allocated across the team
Monitors the progress and quality of the work
Reviews and updates work plans in the light of developments
Provides people with an appropriate level of support
Effectively delivers results through others
Identifies problems that are affecting people’s performance
Effectively deals with misconduct or unsatisfactory performance
Supports others to resolve performance issues
Coaches their team to better performance
Provides constructive performance feedback

Resource and Knowledge Management

Effectively manages knowledge sharing in their area
Accurately identifies the resources needed to do the job
Manages their resources well

Meeting Management and Decision Making

Leads effective meetings
Ensures time spent in meetings is well used
Takes tough decisions in absence of complete data
Makes unpopular decisions when necessary
Makes sound decisions

Financial Management

Manages their budget well
Promptly deals with budgetary issues
Effectively delegates responsibility for budget control where appropriate

Project Management

Develops clear and achievable project plans
Regularly monitors project work against plan
Takes corrective action early when things go off plan
Delivers projects on time

Customer Focus

Knows their external operating environment
Ensures business processes deliver against customer needs
Understands the need and expectations of their customers
Puts the customer at the forefront of their teams goals and activities
Is a role model for delivering excellent service to customers


Ensures their people comply with legislative requirements
Follows the organisation’s grievance procedure in response to concerns, problems or complaints raised by employees
Creates a healthy and safe working environment
Ensures H&S legislation is complied with

Quality and Continuous improvement

Fosters a team environment that encourages innovation and creative thinking
Encourages others to propose new and imaginative ideas
Promotes a drive for quality within their area