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Free 360 degree feedback questionnaire design service

Lumus360 are highly skilled in the art of designing and developing excellent 360 degree feedback questionnaires.

Our experience shows that great 360 feedback questionnaires are at the heart of every successful 360 tool and supporting our clients to get this right, is a service we provide free of charge.

Our questionnaire design service, includes developing your questionnaire from any of the following:

  • An organisational framework – We are very experienced in building 360 questionnaires direct from existing organisational frameworks (competencies, values, leadership behaviours etc.)
  • An existing questionnaire – Taking your current questionnaire, rating scale etc and developing the 360 feedback journey around that
  • Off the shelf questionnaires – Either, use one of our standard 360 questionnaires as it is, or we can modify them to suit your needs
  • Develop your questionnaire from scratch – Much simpler than it sounds, we can either:
    • Provide access to the full version of our questionnaire design tool which makes the whole process very quick and provides a fantastic draft questionnaire which can then be further refined
    • Provide a database of questions from which you can select the ones most relevant to the organisation's context and requirements
    • Design it from a conversation where you outline the expectations of leaders and managers within the organisation
360 survey questionnaire
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360 evaluation questionnaire

Our 360 feedback questionnaire design principles

‘Fit for purpose 360 feedback questionnaires are the foundation for every successful 360 tool. Our approach to, and principles for questionnaire design are based on 20 years of knowledge and experience and include:

  • Getting the right fit – Whilst generic questionnaires are OK, they never fully hit the mark! Developing the questionnaire to ensure it provides insightful feedback against the organisations expectations, context and leadership level is a fundamental part of getting 360 degree feedback right
  • Aligning to best practice – Things like:
    • Keeping questions short and to the point
    • Keeping the total number of questions under 50
    • Describing one behaviour at a time i.e. avoiding asking double or triple-barrelled questions
    • Ensuring questionnaires can be easily completed within 15 minutes
    • Including a free text box after each set of questions and some summative / catch all boxes at the end


Leading the way in technology, we ensure our 360 questionnaires are presented in way that enhances user experience whilst providing the following functionality:

  • Saved as you go – Our ‘automatic saving system’ means that people can complete their 360 review questionnaires over multiple sessions, their answers can be revised at any point before submission, and all user inputs are saved automatically as they are entered
  • Mobile friendly - We believe Lumus360 is the only 360 feedback provider to have a fully mobile compatible feedback collection system. This means you can complete your 360 feedback activity on a mobile or tablet device, without fighting through a clunky interface. Since implementing this we have seen a 120% increase of questionnaire completion on mobile devices.
  • Feedback quality enhancement – Our latest algorithm monitors respondent responses and then offers pragmatic and sensible suggestions for further improving the quality of their feedback. An example would be – If a respondent left low ratings throughout one of the competency area’s – a ‘polite guidance note’ would appear to ask that they now leave a short note to offer ideas on how the participant could improve in this area
  • Relevant questions only – Select which of the feedback population groups answer which questions
360 appraisal questionnaire

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Off the Shelf Questionnaires

Our range of standard 360 feedback forms are ideal for quickly getting a 360 underway or for using as a start point for developing your own survey. The available questionnaires are:

  • Personal contributor
  • First line supervisor
  • Middle manager
  • Senior manager/Exec team member
  • Emotional Intelligence
  • Sales manager
  • Coach
  • Senior manager - 100 days in role

What's next?

Whether you want more information, a fully costed a proposal, or just need some advice, we're happy to help.