The Lumus360 approach...


What is self-serve 360 Feedback?

The normal approach to 360 feedback implementation is for participants to go through the process in batches/ groups where each cohort shares the same timeline, questionnaire etc. Designed for larger organisations, this fully customisable 360 software package empowers participants at any point in the year (and without any administrator involvement) to initiate their own 360 feedback review.

Where does it fit?

Self-serve 360 feedback is ideal for organisations who have excess of 100 participants to go through the 360 feedback process and want to provide them with the autonomy to select the point in their work calendar that works best for them (and their respondents). Taking this participant managed/ lead approach also removes any administer setup inputs.

How does it work?

The feedback collection process typically takes 3 weeks and is very simple...

  • Participants go to a sign up page where they either start their 360 review ‘now’ or set a ‘future’ date
  • On their selected start date, participants are asked to:
    • Select the questionnaire relevant to their role/ grade (if relevant)
    • Identify those people they would like feedback from
    • Complete their self-review
  • An automated process then:
    • Sends invitation emails to respondents
    • Politely chases poor respondents
    • Informs the participant when their report is ready for downloading
  • Participant downloads their own report

Key features and benefits

  • A fully bespoke/ customised build including branding, user journey, email messaging, timelines and much more
  • Free questionnaire design service and no restriction on the number of questionnaires available
  • A full range of reports available including comparative, group/ TNA reports and bulk data downloading
  • No day to day administer input needed
  • Simple administrator oversight and report production access
  • Dedicated around the clock technical support
  • Ongoing functionality improvement and updates at no cost and without any loss of service


Lumus360 are nearly ready to formally launch this new and very exciting product, so please get in touch if you think this could be the 360 software solution for you.

Total number of reports required per annum Total Cost (Ex VAT) Notes
Between 100 - 200 £7,300 I.e. as low as £36 per report
Between 200 - 300 £8,300 I.e. as low as £27 per report
Between 300 - 500 £9,400 I.e. as low as £18 per report
Between 500 – 1000 £10,500 I.e. as low as £10 per report
1000 plus £12,500 Unlimited report downloads

What's next?

Whether you want more information, a fully costed a proposal, or just need some advice, we're happy to help.

or contact us now on +44(0)1291 637380 /

Check out our other 360 feedback products