Following a major restructuring of its European Sales and Aftersales Division, Jaguar Land Rover (JLR) set out to support 52 field force members as they transitioned into their new roles and ways of working. To achieve this, JLR partnered with Lumus360 to design and deliver a tailored 360 feedback assessment process that would accelerate individual development and reinforce the new ways of working and behavioural expectations.
Following a major restructuring of its European Sales and Aftersales Division, Jaguar Land Rover (JLR) set out to support 52 field force members as they transitioned into their new roles and ways of working. To achieve this, JLR partnered with Lumus360 to design and deliver a tailored 360 feedback assessment process that would accelerate individual development and reinforce the new ways of working and behavioural expectations.
Following a major restructuring of its European Sales and Aftersales Division, Jaguar Land Rover (JLR) set out to support 52 field force members as they transitioned into their new roles and ways of working. To achieve this, JLR partnered with Lumus360 to design and deliver a tailored 360 feedback assessment process that would accelerate individual development and reinforce the new ways of working and behavioural expectations.
Challenges & Requirements
JLR’s key requirements for the 360 feedback tool included:
- Multilingual accessibility: The 360 feedback survey needed to be available in English, French, Spanish, German, and Italian.
- Framework alignment: The feedback questionnaire had to reflect JLR’s competency framework, core values and working expectations.
- Fully managed service: JLR required a complete end-to-end 360 feedback service, covering everything from questionnaire distribution and progress monitoring through to report generation.
- Fast implementation: The 360 feedback tool had to be designed, developed, tested and launched quickly to meet internal deadlines.
- Individual coaching: Each participant was to receive 360 feedback coaching to help interpret results and build development plans. These sessions also needed to be booked and co-ordinated by the supplier.
The Lumus360 Solution
As an experienced 360 feedback survey provider, Lumus360 delivered a customised 360 feedback assessment solution designed around JLR’s needs.
- Multilingual platform: Lumus360 built a user-friendly multilingual 360 feedback platform in five languages, allowing participants and respondents to complete surveys and view their reports in their preferred language.
- Tailored questionnaire: Lumus360 also designed the feedback survey directly from JLR’s new behavioural framework, role expectations and new ways of working, ensuring the questionnaire fully reflected JLR’s desired behaviours.
- Fully managed service: Lumus360 provided an end-to-end 360 degree feedback service, managing all participant and respondent communications, monitoring progress, producing multilingual reports and distributing them.
- Fast turnaround: The full 360 feedback assessment was scoped, built, and launched within two weeks, meeting all internal deadlines.
- Coaching support: Each participant received two one-to-one coaching sessions to explore strengths, identify development priorities and create actionable personal development plans.(Learn more on our 360 Feedback Coaching page.)
Outcomes of the 360 Degree Feedback Process
- Enhanced leadership capability: Each participant walked away with a personalised continuous improvement plan that supported their leadership growth and helped them align to their new roles and ways of working.
- Aligned development goals: Individual development plans were linked to JLR’s new role structures and strategic priorities.
- Greater ownership and accountability: Participants took responsibility for their own feedback and development actions, strengthening engagement and follow-through.
- Identified team-wide themes: Common skill gaps were identified, informing broader training and development initiatives across the Sales & Aftersales Division.
Summary
As a dedicated 360 degree feedback provider, Lumus360 delivered a comprehensive 360 feedback assessment that helped Jaguar Land Rover embed new structures, strengthen leadership and enhance team performance. Through a bespoke 360 feedback tool, expert coaching and a fully managed service, Lumus360 demonstrated why it is recognised among the best 360 feedback tools for delivering flexible, outcome-focused feedback solutions that drive meaningful change.