Fully Managed 360 Degree Feedback Surveys

The benefits of this approach

This is the ultimate 360 degree feedback service, designed to alleviate any organisational administrative burden. We handle everything from people engagement and system setup all of the way through to report distribution.

All user support queries are handled quickly and professionally

No extra burden on in-house staff

A hassle-free, end-to-end experience

Dedicated administrator who will ensure everything runs smoothly

100% oversight if wanted

Expert guidance and support from start to end

No need for in-house administrator training

Organisations choose this approach because...

“Lumus360 handled everything from engagement communications to close out.”

HR Manager –
Gatwick Airport

“We liked that it’s a ‘pay as you go’ service with simple and transparent pricing.”

People Director –
Loughborough University

“Brilliant customer service and amazed at how they managed to achieve 85%+ questionnaire completion rates.”

HR BP –
Smurfit Westrock

The perfect 360 feedback journey

Our fully managed service process is designed with best practice and an amazing user experience in mind.
Each step is carefully planned to ensure a smooth rollout.

Initial scoping call

We begin with a kickoff meeting to align on goals, expectations and put a time-lined delivery plan in place.

Defining how we’ll work together to
ensure you get an outstanding service

Free questionnaire design service

Questionnaire design

To ensure people gain maximum benefit from the process, let Lumus360 design your 360 feedback survey questionnaire so it’s fit for purpose.

Platform configuration

We’ll happily tailor the user journey, online screens, automated email messages, branding etc to meet your specific needs and it won’t cost you a penny!

The UK’s best 360 software, customised to meet your needs

Let us provide the communication
materials needed to get everyone’s buy in

Employee engagement

Let our team provide all the communication materials needed and run a participant kick-off session to ensure everyone starts on the right page and are committed to the process.

Feedback collection

This is the easy bit! Sit back and let our team send out all the feedback invitations, collate the responses, politely chase those who need it, and deal with any process or technical queries, etc.

Let us do the heavy lifting and we guarantee that your reports will be delivered in 28 days

360 feedback reports delivered to your inbox on time

Reports

Our team will produce your 360 feedback reports and deliver them on the agreed date.

Pricing

We don’t charge for customising your 360 feedback tool, you simply pay for each report that is produced, based on the following per annum sliding scale:

Individual 360
feedback reports

The first 10 reports = £95 each plus VAT
From 11 - 25 reports = £70 each plus VAT
From 26 - 50 reports = £65 each plus VAT
From 51 - 75 reports = £50 each plus VAT
From 76 - 100 reports = £45 each plus VAT
101+ reports = POA

Other Reports

Multi language – where a multi-lingual platform is used, individual feedback reports are charged at a flat rate of £95 plus VAT

Group reports – our training needs analysis reports are charged at £200 plus VAT per report

Other services

Have you considered how you will support participants to make the most of the opportunity?

In addition to our fully managed 360 feedback service, we provide coaching and training to support participants to make the most of the 360 feedback opportunity. Find out more about these services:

360 Degree Feedback Coaching

1-to-1 coaching sessions, designed to
convert feedback into action.

360 Degree Feedback Training

A workshop to train your internal staff
to provide 360 coaching.

Case study

Warburtons

We have been providing Britain’s top bakery brand Warburtons with a fully managed 360 service since 2012. Designed around the business’s Success Factors Leadership Framework, this bespoke 360 degree feedback survey tool is used as an integral part of their Leadership and Management Development programmes.

Challenge

Warburtons needed a 360 review survey that was:

Fully customised to align with their Success Factors framework and culture
Easy to administer without adding to the workloads of staff
Branded to look and feel like ‘Warburtons’

Solution

Lumus360 developed a fully customised 360 degree feedback survey tool that included:

Designing a bespoke questionnaire that converted the Success Factors into behavioural statements
Tailoring the feedback group categories
Applying the full Warburtons branding to screens, emails, and reports.
Updating the user journeys and the report distribution process

To eliminate the administrative burden on the Warburtons HR team, Lumus360 provided a fully managed feedback service including:

Setting up new cohorts of participants
Handling all technical support, even outside standard hours
Tracking survey completion rates and taking action where needed
Producing reports and distributing them on the agreed date

Key benefits to Warburtons

Using this approach has resulted in Warburtons gaining the following benefits:

Full administrative support: Lumus360 handles the entire feedback collection and report production process, reducing internal workload
Expert support: Easy and direct access to a dedicated client manager who ensures a smooth and efficient process, managed by 360-feedback specialists
No in-house burden: No need for internal staff involvement
Confidentiality assurance: Prevents internal access to sensitive feedback data, ensuring privacy and trust
Seamless user support: Quick and professional help desk functions, available even outside normal working hours
Effortless process management: Including handling bounce-back emails and inbound queries

Conclusion

Lumus360’s fully managed 360-degree feedback survey provides Warburtons with a customised, hassle-free leadership development solution. By handling survey administration and feedback reporting, Lumus360 ensures an effective, insightful process that enhances Warburtons' leadership development agenda.

The Ultimate ‘Hands Off’
360 Feedback Service

Is our Fully Managed 360 feedback service right for your organisation?

Is our Fully Managed 360 feedback service right for you?

The benefits of this approach

Organisations choose this approach because...