360 Degree Feedback Questionnaires

Why use a custom
360 survey?

Whilst generic, off the shelf questionnaires are OK, they never fully hit the mark! Developing the questionnaire to ensure it provides insightful feedback against the organisations expectations, context and leadership level is a fundamental part of getting 360 degree feedback right

Some benefits of using a custom questionnaire include:

It measures what matters: Writing a questionnaire based on what great leadership looks like within your organisation, ensures people receive feedback on what’s really important.

It uses your organisation’s ‘voice’: It’s important that the questionnaire uses the language of your organisation, using terminology that your people relate to and understand.

Our free 360 questionnaire design service

Our experience shows that great 360 feedback questionnaires are at the heart of every successful 360 tool and supporting our clients to get this right, is a service we provide free of charge.

Our 360 questionnaire design service, includes developing your questionnaire from any of the following:

An organisational framework: We are very experienced in building 360 questionnaires direct from existing organisational frameworks (competencies, values, leadership behaviours etc.)

An existing questionnaire: Taking your current questionnaire, rating scale etc and developing the 360 feedback journey around that

Develop your questionnaire from scratch: Provide access to our questionnaire design tool, which makes the whole process very quick and provides a great draft questionnaire, which can then be further refined

Questionnaire design - Key principles

Our approach to questionnaire design and the principles behind it align with best practice and are based on 20 years of knowledge and practical experience. This includes things like:

Keeping questions short and to the point

Keeping the total number of questions between 40 - 60

Describing one behaviour at a time i.e. avoiding asking double or triple-barrelled questions

Ensuring questionnaires can be easily completed within 15 minutes

Including a free text box after each set of questions and some summative comment boxes at the end

Presentation & functionality

Leading the way in technology, we ensure our 360 questionnaires are presented in a way that enhances user experience whilst providing the following functionality:

Automatic saving: Our ‘save as you go’ system means that people can complete their 360 review questionnaires over multiple sessions and they don’t have to worry about losing internet access half way through!

Mobile friendly: We believe Lumus360 is the only 360 feedback provider to have a fully mobile compatible feedback collection system. This means you can complete your 360 feedback activity on a mobile or tablet device.

Feedback quality enhancement: Our latest algorithm monitors respondent responses and then offers pragmatic and sensible suggestions for further improving the quality of their feedback. For example, if a respondent left low ratings throughout one of the competency area’s – a ‘polite guidance note’ would appear to ask that they now leave a short note to offer ideas on how the participant could improve in this area.

Final preview: Before submitting their questionnaires, we offer users the opportunity to have a final look over their responses on one page and make any final amendments.

Case study

House of Commons

The House of Commons approached Lumus360 with a specific goal: to develop a unique feedback tool that would help build stronger leadership relationships within its workforce. Rather than using a standard 360 approach, they needed a customised format that focused on upward feedback - where staff provided insights to their line managers in a structured and constructive way.

Challenge:

Traditional 360 feedback models weren’t the right fit. The House of Commons needed:

A bespoke 180-style questionnaire, tailored to their internal structure and leadership expectations
A tone and language that reflected the unique culture and responsibilities within a parliamentary environment
A tool that would focus on relevant leadership behaviours while remaining simple and accessible for all staff

Solution:

Lumus360 worked closely with key stakeholders from the House of Commons to create a completely custom feedback questionnaire, built from the ground up (using Lumus360’s 360 questionnaire design service). The process included:

A collaborative scoping session to define the purpose, tone, and structure of the feedback
Drafting and refining the questionnaire content to reflect leadership expectations within the organisation
Structuring the survey as a 180 feedback tool, allowing employees to provide clear and focused input to their line managers
Incorporating best-practice questionnaire principles—short, single-focus questions, an intuitive layout, and optional free-text comments to enrich the feedback

The questionnaire was integrated into Lumus360’s intuitive platform, complete with automatic saving, mobile compatibility, and user-guided final previews.

Outcome:

The House of Commons successfully launched its tailored leadership feedback initiative with a tool that:

Reflected its unique culture and values
Encouraged meaningful feedback between employees and their managers
Delivered high-quality, actionable insights to support leadership development

Bespoke 360 Degree
Questionnaire Design

Why use a custom
360 feedback questionnaire?

Why use a custom
360 survey?

Our free 360 questionnaire design service

Questionnaire design - Key principles

Presentation & functionality

Case study

Case study

House of Commons

House of Commons

Challenge:

Solution:

Outcome:

Book a Call

Bespoke 360 Degree Questionnaire Design

Why use a custom 360 feedback questionnaire?

Why use a custom 360 survey?

Our free 360 questionnaire design service

Questionnaire design - Key principles

Presentation & functionality

Case study

Case study

House of Commons

House of Commons

Challenge:

Solution:

Outcome:

Book a Call

Bespoke 360 Degree
Questionnaire Design

Why use a custom
360 feedback questionnaire?

Why use a custom
360 survey?