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Icon representing a fully managed 360 degree feedback service, providing a hands-off experience from setup to report production

The Best ‘Hands Off’
360 Feedback Service

Experience hassle-free 360 degree feedback surveys with our fully managed service.
We handle everything from setup to report production.

Is our Fully Managed 360 feedback service right for your organisation?

Organisations that typically opt for this service include busy HR teams, smaller organisations with limited administrative resources, and trainers, consultants or coaches who need an outsourced, hassle-free approach to obtaining high-quality 360 feedback surveys.

Is our Fully Managed 360 feedback service right for you?

Organisations that typically opt for this service include busy HR teams, smaller organisations with limited administrative resources, and trainers, consultants or coaches who need an outsourced, hassle-free approach to obtaining high-quality 360 feedback surveys.

Trust our excellent client services
team to provide seamless support
whilst still having 100% oversight


The benefits of this approach

This is the ultimate 360 degree feedback service, designed to remove any organisational administrative burden. We handle everything from people engagement and system setup all of the way through to report distribution.




Organisations choose this approach because...

“Lumus360 handled everything from engagement communications to close out.”

HR Manager –
Gatwick Airport

“We liked that it’s a ‘pay as you go’ service with simple and transparent pricing.”

People Director –
Loughborough University

“Brilliant customer service and amazed at how they managed to achieve 85%+ questionnaire completion rates.”

HR BP –
Smurfit Westrock


The perfect 360 feedback journey

Our fully managed 360 feedback service is designed with best practice and an amazing user experience in mind.
Each step is carefully planned to ensure a smooth rollout.

Initial scoping call

We begin with a kickoff meeting to align on goals, expectations and put a time-lined delivery plan in place.

Initial scoping call

Defining how we’ll work together to
ensure you get an outstanding service

Icon representing fully managed 360 degree feedback questionnaire design service by Lumus360 to ensure surveys are fit for purpose and deliver maximum benefit

Free questionnaire design service

Questionnaire design

Questionnaire design

To ensure people gain maximum benefit from the process, let Lumus360 design your 360 feedback survey questionnaire so it’s fit for purpose.

Platform configuration

We’ll happily tailor the user journey, online screens, automated email messages, branding, and multilingual functionality (where needed) to meet your specific needs – and it won’t cost you a penny!

Platform configuration
Icon representing fully managed and customisable 360 degree feedback platform configuration, including tailored user journeys, screens, emails, branding, and multilingual functionality

The UK’s best 360 software, customised to meet your needs

Let us provide the communication
materials needed to get everyone’s buy in

Employee engagement

Employee engagement

Let our team provide all the communication materials needed and run a participant kick-off session to ensure everyone starts on the right page and are committed to the process.

Feedback collection

This is the easy bit! Sit back and let our team send out all the feedback invitations, collate the responses, politely chase those who need it, and deal with any process or technical queries, etc.

Feedback collection
Icon representing fully managed 360 degree feedback collection, including sending invitations, collating responses, chasing feedback, and handling process or technical queries

Let us do the heavy lifting and we guarantee that your reports will be delivered in 28 days

Icon representing fully managed 360 degree feedback report production and delivery by the Lumus360 team

360 feedback reports delivered to your inbox on time

Feedback reports

Reports

Our team will produce your 360 feedback reports and deliver them on the agreed date.


Pricing

We don’t charge for customising your 360 feedback survey tool, you simply pay for each report that is produced, based on the following per annum sliding scale:

Icon representing fully managed individual 360 degree feedback reports with tiered pricing based on report volume

Individual 360
feedback reports

Individual 360
feedback reports

  • The first 10 reports = £95 each plus VAT
  • From 11 - 25 reports = £70 each plus VAT
  • From 26 - 50 reports = £65 each plus VAT
  • From 51 - 75 reports = £50 each plus VAT
  • From 76 - 100 reports = £45 each plus VAT
  • 101+ reports = POA

Other Reports

Icon representing fully managed 360 degree feedback other reports, including multi-language individual reports at a flat rate and group reports

Multi language – where a multi-lingual platform is used, individual 360 feedback reports are charged at a flat rate of £95 plus VAT

Icon representing fully managed 360 degree feedback group reports, including training needs analysis reports priced at £200 plus VAT each

Group reports – our training needs analysis reports are charged at £200 plus VAT per report

Why Lumus360

Six compelling reasons to choose Lumus360 as your 360 feedback service partner. From expert support and customisable questionnaires to flexible implementation options and best in class feedback reports, this video outlines why Lumus360 is the go-to provider of 360 feedback services.


Icon representing a video outlining six reasons to choose Lumus360 for 360 degree feedback, including expert support, customisable questionnaires, and proven client success


Other services

Have you considered how you will support participants to make the most of the opportunity?

In addition to our fully managed 360 feedback survey service, we provide individual coaching packages and specialist training to develop internal staff to become 360 feedback coaches. Find out more about these services:

Icon representing 1-to-1 coaching sessions to help convert 360 degree feedback into action

Icon representing 1-to-1 coaching sessions to help convert 360 degree feedback into action



1-to-1 coaching sessions, designed to
convert feedback into action.

Icon representing a training workshop to equip internal staff for 360 degree coaching

Icon representing a training workshop to equip internal staff for 360 degree coaching



A workshop to train your internal staff
to provide 360 coaching.


Case study
Case study
Icon representing a Warburtons case study showcasing 360 degree feedback implementation and results
Warburtons
Warburtons

Since 2012, Lumus360 has delivered a fully managed 360 feedback survey service for Britain’s best-loved bakery, Warburtons. Built around the organisation’s Success Factors Leadership Framework, this bespoke 360 degree feedback survey tool forms a central part of Warburtons’ leadership and management development strategy.

Since 2012, Lumus360 has delivered a fully managed 360 feedback survey service for Britain’s best-loved bakery, Warburtons. Built around the organisation’s Success Factors Leadership Framework, this bespoke 360 degree feedback survey tool forms a central part of Warburtons’ leadership and management development strategy.

Since 2012, Lumus360 has delivered a fully managed 360 feedback survey service for Britain’s best-loved bakery, Warburtons. Built around the organisation’s Success Factors Leadership Framework, this bespoke 360 degree feedback survey tool forms a central part of Warburtons’ leadership and management development strategy.

The Challenge

Warburtons required a 360 feedback survey service that was:

  • Fully aligned with its Success Factors leadership framework and culture
  • Admin-free, without adding work to internal HR staff
  • Fully branded to reflect the Warburtons identity

With leadership capability seen as critical to maintaining operational excellence and ongoing growth, Warburtons needed a proven partner to manage the entire 360 feedback process on its behalf.

Our Solution

Lumus360 designed and delivered a fully customised 360 feedback survey platform. This included:

  • A bespoke 360 feedback questionnaire linked to Success Factor behaviours
  • Tailored feedback groups reflecting individual participant roles
  • Full Warburtons branding applied across screens, emails, and reports
  • An intuitive user journey and automated reminder schedule
  • Secure, structured distribution of 360 feedback reports

To remove any internal administrative burden, Lumus360 provided a fully managed 360 feedback service, handling:

  • Cohort setup
  • Technical and rater support throughout, including outside core hours
  • Progress tracking and proactive reminder management
  • Production and secure delivery of 360 feedback reports within agreed timelines

Key Benefits

Warburtons has achieved the following benefits from this approach:

  • No internal administration: Lumus360 manages the entire 360 feedback survey process, freeing internal resource
  • Expert support: Dedicated client manager with 360 feedback expertise
  • Confidential and secure: No internal access to sensitive participant data
  • Consistently high engagement: Strong rater response rates
  • Hassle-free experience: Professional support for participants and respondents, resulting in high-quality insights and smooth service delivery

Conclusion

Lumus360’s fully managed 360 feedback survey solution enables Warburtons to deliver a consistent, secure, and insight-rich 360 feedback process year after year. By outsourcing the entire 360 feedback process, Warburtons gains a reliable and friction-free service for everyone involved.