The Lumus360 approach...
With nearly 1000 360 feedback system builds, 18 years’ experience and a client base and track record second to none, Lumus360 believe we are the UK’s leading provider of 'everything 360 feedback' .
We know our 360 feedback offer is the best in the market place and we guarantee the following:
- A free questionnaire design service – We understand the importance of making sure your questionnaire is ‘fit for purpose’ and will do everything we can to ensure it meets your organisation’s needs. This could involve anything, from designing it from your verbal brief, to drafting a question set from your behavioural / competency framework, to providing access to our purpose built questionnaire design tool.
- A free, fully customised 360 system build – Our experience over the past 20 years has shown that developing survey tools that are tailored to the organisations preferred user journey and that provide an outstanding user experience result in our clients staying with us for many years. We view the development of your 360 tool as an investment of our time and therefore do not charge for it. In short, we’ll develop the user journey, online screen, automated email messages, branding etc to meet your specific needs and it won’t cost you a penny!
- Bespoke reports – Whilst we have a range of proven reporting formats to meet individual and organisational needs, we are always happy to customise their look, layout and format to meet your specific needs. Again, this is a service that is NOT charged for.
- Implementation to meet your needs – Once your 360 survey tool has been built, piloted and signed off, there will inevitably be some supporting administrative inputs needed. Our totally flexible approach to this means you can choose between:
- A Lumus360 administrator taking on the administrator role on your behalf. We refer to this as our fully managed service
- You (or a member of your staff) provide the support (our self-managed approach)
- Participants manage their own 360 projects, using our self serve platform
- Outstanding customer focus - Not only do we lead the industry from a technology perspective, but our team of professionals offer:
- Dedicated support - Around the clock, outstanding technical customer service and support
- Free Consultancy - The know-how to get 360 degree feedback right and access to all the resources and supporting materials necessary for success.
- Supporting services - Our consultants can also provide first class coaching, facilitation and train the coach/ line manager training sessions
Whether you want more information, a fully costed a proposal, or just need some advice, we're happy to help.
or contact us now on +44(0)1291 637380 / firstname.lastname@example.org