The Lumus360 approach...
Our in house 360 system technical team lead the way in latest thinking and IT know-how with a focus on creating a great user experience and enabling the collection of high quality feedback.
Our core 360 platform has been developed over 18 years and exemplifies industry best practice. That said, we also recognise that to ensure an outstanding user experience, it’s really important that the look, feel and process flow of your 360 feedback tool is directly aligned to your organisation and its contextual needs.
Our approach to building 360 tools starts with us taking the time to truly understand your preferred user journey, expectations, key measures of success, preferred etc and then develop the software solution around those.
All of our 360 survey tools are built on a ‘responsive platform’ meaning that online screens adapt to the device (mobile phone, PC, tablet etc) being used. We also strive to automate as many activities as possible.
The best bit is … Most 360 system builds take 2 – 3 days to complete and we don’t charge for it.
To ensure 360 email (and onscreen) activities aren’t viewed as spam. It is really important that the system looks and feels like it’s part of the organisation.
Good branding provides users with confidence that what they are being asked to do has organisational approval and enables greater engagement which increases questionnaire completion rates.
Lumus360 go way beyond the inclusion of your logo the top corner! Our typical approach is to either:
- Develop the screens from your brand guidelines (if available)
- Use your website as the basis, capturing fonts, core colours, imagery, format etc
- Base everything around your logo and its core colours
Whilst we have an excellent range of high quality, easily interpreted, ready to go reports. We are also happy to customise them to meet any specific requirements you may have, things like:
- Branding (more than just changing the logo)
- Data presentation
- Including a preface, introductory notes etc
- Inserting action planning / PDP templates
- Developing the report into a work book